Refund and Returns Policy

At Dirobee Ltd, we want you to love your furniture purchase, and we stand behind the quality of our products. We offer a 30-day refund and returns policy for all items purchased on our website, so if you are not completely satisfied with your purchase, you can request a return or refund within 30 days of receiving your order.

To be eligible for a return or refund, the item must be in its original condition, unused, and in its original packaging. Once we receive the returned item, we will inspect it and notify you of the status of your refund or return. If the return is approved, we will initiate a refund to your original method of payment.

Please note that some items, such as custom-made or personalized items, may not be eligible for a refund or return. You can contact our customer service team for more information about our refund and returns policy.

Guarantee
At Dirobee Ltd, we are committed to providing you with high-quality furniture and a satisfying shopping experience. We encourage you to carefully read the product descriptions and guarantee details before making a purchase, so that you can make an informed decision. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty. We want you to fully understand these details and the limitations of the guarantee before making a purchase. If you have any questions or concerns, our customer service team is available to assist you.

Circumstances for Returns and Refunds
We want you to be completely satisfied with your purchase from Dirobee Ltd. If you are not satisfied with your purchase, we accept returns and offer refunds under the following circumstances:

  • Defective or damaged products delivered by our shipping service provider or delivery personnel.
  • Products delivered that do not match the specified category, brand, color, size, or are falsely advertised.
  • Unopened products in their original packaging that have never been used.

Please note that our return policy requires that you request a return or refund within 30 days of the delivery date, and that the item must be returned in its original condition. To initiate a return or refund, please contact us using the contact information provided on our website. We are committed to providing you with excellent customer service and ensuring that you are completely satisfied with your purchase.

Exchanges:
At Dirobee Ltd, we are committed to ensuring that our customers are completely satisfied with their furniture purchases. We understand that sometimes the product you received may not meet your expectations, and that’s why we offer an exchange option to make sure you get what you need. If you would like to exchange an item, please contact our customer support team through our website’s contact form, and we will be happy to guide you through the process.

Requirements for Refund & Returns:
We want you to be fully satisfied with your purchase from Dirobee Ltd. If, for any reason, you are not satisfied with your order, you can request a refund or return by emailing us at [email protected] within 30 days of receiving your order. Our customer support team will assist you with the refund/return process. Please return or exchange the item(s) in their original condition within 30 days of receiving your order. Please note that our refund/return policy is only valid for 30 days from the date of purchase. We are unable to offer refunds or exchanges beyond this timeframe.

About the Refund & Returns Process:
Our goal is to provide our customers with a hassle-free shopping experience, which is why we offer a 30-day refund and return policy for any reason. To request a refund or return, please email us at [email protected] within 30 days of receiving your order and explain the reason for the refund/return. Our customer support team will respond to your email and provide instructions on how to proceed with the refund/return process.

Please keep in mind that all returned items must be in their original condition and packaging, and customers are responsible for all shipping costs for the return process. We do not charge any restocking fees, and we accept refunds in USD currency. You can also request a return or refund through our Contact Form on our website.

Once we receive your returned package, we will inspect it and issue a refund within 3-5 business days. Our refund/return policy is valid for 30 days from the date of purchase. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Refund & Returns Instruction:
At Dirobee Ltd, we value your satisfaction, and we want to ensure that you are happy with your furniture purchase. If for any reason you are not satisfied with your item, we offer a 30-day refund and returns policy. To request a refund or return, please contact our customer support team at [email protected] within 30 days of receiving your order. Please include the following information in your request:

  • Proof of shipping label on the package
  • Pictures or videos of the wrong, imperfect, or damaged item(s)

We want to make sure that you have a positive experience shopping with us. Once we receive your request, we will verify your order with the provided evidence and provide instructions for the return process if applicable. Please note that we will not accept returned packages without prior approval. Any returns without our guidance will be rejected for refund or exchange. We will provide a return label if the return is approved, and we will process your refund once we receive the returned item.

We accept USD currency and do not charge restocking fees.

All products must be returned to our store at the following address:
Company address in United Kingdom:
Address: 35 Wellgate, Rotherham, England, S60 2LT
Company address in United State:
Address: 5944 Edgewood Pl, Little Elm, TX 75068, United States

We hope this updated version provides clearer information on our refund and returns policy.