FAQs

Welcome to Dirobee Ltd’s online store! We are thrilled to offer you an extensive collection of high-quality products, ranging from sporting goods and home and garden items to gear and apparel, all at competitive prices. Our priority is to provide our valued customers with exceptional value and customer service, and we hope you will enjoy your shopping experience with us.

If you have any questions about our products, services, or policies, please check out our FAQs section, where you can find helpful answers to commonly asked questions. Our dedicated customer support team is also available to assist you with any queries or concerns you may have. Thank you for choosing Dirobee Ltd, and happy shopping!

  • What are cookies and how do you use them?
    At our website, we use cookies to enhance your experience and provide you with a personalized browsing experience. These tiny files allow us to remember your preferences, analyze your behavior, and improve our services. We assure you that our use of cookies adheres to all industry standards and regulations regarding data privacy and security. We value our customers’ privacy and take measures to protect their information from unauthorized access. If you prefer not to use cookies, you may disable them on your browser settings. However, this may impact the functionality of our website and limit your access to certain features.
  • Do you share my personal information with third parties?
    We value your privacy and will never sell your personal information to third-party companies. We may share personal information with third-party service providers to operate the website, conduct business activities, or provide services. We work only with trustworthy service providers who prioritize privacy protection. We may also share personal information with government authorities if legally required to do so.
  • How can I access, update, or delete my personal information?
    We are committed to safeguarding your privacy and ensuring the security of your personal data. If you are a resident of the European Economic Area (EEA), you have the right to access, update, or delete your personal information under the General Data Protection Regulation (GDPR). We will only process your data if we have a lawful basis for doing so, such as your consent, performance of a contract, compliance with legal obligations, or legitimate interests. You have the right to withdraw your consent for us to process your personal information at any time.
    If you have any concerns or questions about our privacy policy or how we handle your personal information, please feel free to contact us. We value your trust and are committed to protecting your privacy.
  • What personal information do you collect?
    We collect various types of personal data from users or customers, such as their name, email address, physical mailing address, phone number, payment details, and website browsing behavior. We collect this information to provide our customers with personalized services, such as customized product recommendations, order fulfillment, and delivery tracking.
  • How do we secure your personal information?
    We recognize the importance of securing your personal information and ensuring its confidentiality. That’s why we have implemented appropriate technical and organizational measures to protect against unauthorized access, modification, disclosure, or destruction of your data.
    We restrict access to your personal information to only those employees, contractors, and agents who require it to perform their duties. We also regularly review and update our security practices to ensure that we meet the highest standards of data protection.
    If you have any concerns or questions about how we protect your personal information, please contact us. We will be happy to provide you with additional information and support.
  • How do we handle your personal information?
    We understand that your personal information is sensitive and confidential, and we take your privacy very seriously. When you provide us with your personal information, we collect and use it only for specific and legitimate purposes, such as to provide our services, communicate with you, process payments, and improve our offerings.
    We do not sell or share your personal information with any third parties unless it is necessary to fulfill our obligations to you or if we are required to do so by law. We also take all necessary measures to protect your data from unauthorized access or disclosure, and we comply with all applicable privacy laws and regulations.
    If you have any questions or concerns about how we use your personal information, please do not hesitate to contact us. We are committed to transparency and will provide you with clear and concise explanations.
  • How can I file a complaint about my personal information?
    We are committed to ensuring that your personal information is handled in accordance with applicable privacy laws and regulations. If you have any concerns or complaints regarding the handling of your personal information, please contact us using the information provided in this policy.
    We take all complaints seriously and will do our best to address and resolve them in a timely and appropriate manner. If you are not satisfied with our response, you have the right to contact your local data protection authority for further assistance. We value your feedback and strive to maintain the highest standards in protecting your privacy and personal information.
  • How can I manage cookies?
    We use cookies to enhance your experience on our website and to provide personalized content and advertisements. Cookies are small text files that are stored on your device when you visit our website. You can choose to disable cookies through your browser settings, but please note that this may limit your access to some features or content on our website.